Help - Jesica

Help Center

Support and help from the Jesica team

Candidate Help

I can't login

To login, go to https://candidate.jesica.ai/auth/signin and enter your email and password.

If you get the error message “No active account found with the given credentials” then there are several things you should check:

Account Activation – Did you click the “Activate your account” button in the email you received?
Jesica for Employers – Are you on candidate.jesica.ai or did you accidentally visit employer.jesica.ai
Wrong Password – Are you entering the correct password? You can always reset your password.

I can't apply

To apply for a job:

Go to a job page like https://candidate.jesica.ai/jobs/77
Click “Apply Now”
Sign in to your account (If you are new, sign up, activate your account and complete your profile)
Click “Next” on the “Application Submission” page
Click “Start Video Interview”

If you are stuck on the profile page, return to the job page (e.g. https://candidate.jesica.ai/jobs/77) and click “Apply Now”

If you want to resume your application, just return to the job page (e.g. https://candidate.jesica.ai/jobs/77) and click “Apply Now”

I can't interview

To interview, click “Start Video Interview” and follow the steps.

If you are having trouble, you can always try again later.

Still have questions? We’re a quick email away at support@jesica.ai

Employer Help

The best way to get help as an employer is contacting your account manager. If you don’t have their contact info, we’re a quick email away at support@jesica.ai.